The brief
Spoke has worked with leading Caterpillar dealer WesTrac since 2019 to deliver a broad range of media, communications and engagement outcomes. Looking to amplify and extend content opportunities, and with the considerable constraints posed by COVID-19 to contend with, Spoke worked with WesTrac to devise, plan and deliver the equipment dealer’s first webinar.
Leveraging a recent whitepaper created by Spoke on realising a return on investment from technology, the webinar aimed to explore several topics in greater depth while building the profiles of key WesTrac personnel and a long-term customer.
Our approach
- Prepared script, discussion structure and engaged panel participants
- Researched and finalised set location, furniture and décor options
- Managed shoot day catering, bump-in and bump-out
- Facilitated filming, production, editing and graphical overlays
- Worked with the online event hosting software provider and took total ownership of all set-up and system management throughout the process, including creating sign-ups forms, email invitations/reminders and the event landing page
- Uploaded pre-recorded video to the platform and completed technical troubleshooting to ensure readiness for broadcast
- Set up live Q&A session on the event hosting page
- Facilitated several practice runs with the panel participants ahead of the day
- Managed the live Q&A session, navigating several IT issues that arose and ensuring availability of back-up solutions for network failures and other potential technical issues
The results
- 222 sign-ups: more than double the target amount
- 93 live attendees (42% of registrants): more than three times the target amount
- 28% of live attendees also joined the Q&A session after the webinar
- 40% of the registrants and 43% of the live attendees were potential customers
- Produced an educational, thought-provoking video which will remain housed on the WesTrac website and available for on-demand access
- Built the reputation of WesTrac as an industry leader for mining and construction equipment through ongoing promotion of the webinar
- Proved the value of a new channel for WesTrac to showcase its expertise to audiences that matter
Our offices
Head office
PerthLevel 1, 16 Ord Street
West Perth, WA 6005(08) 6182 1478Europe
LondonMappin House, 4 Winsley Street
London W1W 8HF(+44) 7562 938 642

